ADM-261 Exam Reliable Test Dumps & Trustable ADM-261 Pdf Free Pass Success

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P.S. Free 2025 Salesforce ADM-261 dumps are available on Google Drive shared by TorrentVCE: https://drive.google.com/open?id=1R1gXq6CHi_u2U-1UppEpERpMKT9y8Z2M

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Salesforce ADM-261: Service Cloud Administration Exam is an essential certification for professionals who are responsible for implementing and managing Service Cloud solutions. Passing ADM-261 exam demonstrates that the candidate has the skills and knowledge needed to effectively manage Service Cloud solutions. Certified professionals are in high demand and can expect to earn higher salaries than their non-certified counterparts.

The ADM-261 exam covers a wide range of topics, including case management, knowledge management, contact center management, omni-channel routing, service entitlements, and analytics. ADM-261 Exam also tests one's ability to configure and manage the Service Cloud Console, which is a powerful tool for agents to manage customer interactions across multiple channels. In addition, the exam covers best practices for designing and implementing a Service Cloud solution, including data modeling, security and access control, and integration with other Salesforce products.

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Salesforce Service Cloud Administration Sample Questions (Q127-Q132):

NEW QUESTION # 127
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A. Agile
B. Waterfall
C. Kanban
D. Lightning Platform

Answer: A

NEW QUESTION # 128
Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support agents need quick-view-only access to an external database the stores over 100,000 knownproduct bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? (Choose 2)

A. Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect)
B. Create a custom product bug object and import data into Salesforce
C. Use Web Services API tointegrate the external database with Salesforce
D. Use Bulk API to load the product bug data into Salesforce

Answer: A,C

NEW QUESTION # 129
The Service Desk at Universal Containers is considering implementing a Service Console and is considering using Lightning Experience. Which three features are available only in Classic? Choose 3 answers

A. Case hover
B. Quick Text
C. Multi -monitor support
D. Keyboard Shortcuts
E. Dynamic list updates

Answer: C,D,E

NEW QUESTION # 130
Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

A. Open access to systems
B. Site consolidation
C. Recovery point objective
D. Criteria for plan activation

Answer: D

NEW QUESTION # 131
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

A. Create a task related to the article with a reminder set for the article start date.
B. Send an email reminder to update the article status to Published on the start date.
C. Create a workflow rule to update the article status to Published on the article start date.
D. Set the article publish date to automatically display the article on the start datE.

Answer: D

NEW QUESTION # 132
......

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ADM-261 Exam Reliable Test Dumps & Trustable ADM-261 Pdf Free Pass Success

ADM-261 Pdf Free & Test ADM-261 Dump

Salesforce Service Cloud Administration Sample Questions (Q127-Q132):

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